We want you to love your Frosty Swirl. If you change your mind, you have 30 days from delivery to return it.
Conditions
- The item must be unused, in its original condition and packaging.
- For hygiene reasons, trays that have been used with food cannot be returned.
- Return shipping is paid by the customer unless the item arrived damaged or incorrect.
Damaged or wrong item?
Email us within 7 days of delivery with a photo and we'll send a replacement or a full refund — no need to send anything back.
How to start a return
Email cozyworks.team@outlook.com with your order number. Once we receive and inspect the item, your refund is issued to the original payment method within 5–10 business days.